Cancellations & refunds

Cancelling your access

We sell one thing: a weekly pass. It renews automatically each week until you cancel, which you may do at any time from your billing page or by emailing sahilkalicharan@gmail.com. Cancellation stops the next payment. You keep full access until the end of the week you have already paid for. We do not pro-rate part weeks.

The 5-day ECTA cooling-off period and digital content

Section 44 of the Electronic Communications and Transactions Act gives consumers a 7-day cooling-off right on certain electronic transactions. That right does not apply to digital content that has already been supplied at your request. By generating a document, you ask us to begin supplying the service immediately and you accept that the cooling-off right falls away for that week's fee.

If you subscribe and generate nothing at all, email us within 7 days of your first payment and we will refund that first week in full.

When we will refund you

• The service was unavailable for a prolonged period during your paid week.
• You were charged after cancelling, or charged twice in error.
• A document could not be generated because of a fault on our side and we could not fix it.

Approved refunds are paid back to the original payment method within 10 business days.

When we will not refund you

• You did not get an interview or a job.
• You do not like the wording, where the tool worked as described.
• You forgot to cancel before your renewal date.
• Your account was suspended for breaching the terms of service.

None of this limits your rights under the Consumer Protection Act where the service was not of a reasonable quality.

Price changes and renewals

We will email you at least 20 business days before any price increase, and again before your renewal at the new price, so you can cancel first if you prefer.

Complaints

Email sahilkalicharan@gmail.com with your account email and what went wrong. We aim to respond within 5 business days. If we cannot resolve it, you may refer the matter to the National Consumer Commission.

Kwenta CV, 1226 Park Street. Version 2026-07-26.